Support 〉BioOx Reactor FAQ

Frequently Asked Questions

Our answers to the most popular questions about our Bio-Reactor.


What makes your Reactor Unit a "Bio-reactor"?

The answer is that our unit reacts with the toxins to destroy them which no other air cleaner does. It does this through bio oxidation much like the human liver, and just like our planet. Various forms of bioreactors can be found through ecological systems for cleanup, energy, photosynthesis etc. BioOx Reactors paired with BioOx Media can create the same effective chemistries.


I was under the impression HEPA filters were the best in the industry. Why don’t HEPA filters work against viruses such as SARS-CoV-2 (COVID-19) or other viruses?

The Office of Aerospace Medicine (1), notes that HEPA technology has the limitation of not capturing particles of less than 0.3 microns, fumes of less than 0.05 microns, VOCs and SVOCs, gasses such as CO, and viruses, all of which are air quality contaminants of concern.


BioOx reactors first scrub all particles out of the air, and subsequently reacts to destroy those particles by bio-oxidation.


What makes the BioOx Reactor better than current filtering and air cleaning technology used in the market?

Not only do BioOx unit capture all particles and molecules, but they biologically react with the particles to destroy them, for example, gasoline vapors are totally bio-oxidized to carbon dioxide and water, leaving no residue. This means there are no filters to change, reducing the risk of contaminating the maintenance worker who has to change the filters on HEPA units. Saves money too—no filters to but, replace, and dump to the trash pile.


Will the BioOx Reactor really make my business safer in a COVID-19 environment?

Yes, because BioOx cleans in real time, working 24/7, unlike UV, Ozone, or once-a-day sterilization.


I need several BioOx Reactor units for my business, is there a discount available with bulk purchases?

Yes, please call us so we can customize a BioOx system for you, and determine how many units you will need. We can discuss bulk discounts then.


Is it difficult to install a BioOx Reactor in my home or place of business?

Not only do BioOx unit capture all particles and molecules, but they biologically react with the particles to destroy them, for example, gasoline vapors are totally bio-oxidized to carbon dioxide and water, leaving no residue. This means there are no filters to change, reducing the risk of contaminating the maintenance worker who has to change the filters on HEPA units. Saves money too—no filters to but, replace, and dump to the trash pile.


When will I begin to see results with the BioOx Reactor?

You will see a difference within minutes, especially if you are sensitive to dirty air or odors. Each BioOx reactor begins to build a ‘dome’ of clean air around it. Eventually the domes of clean air will meet and BioOx will clean the entire indoor volume of your location.


How do I know my BioOx Reactor unit is working properly?

Your air will smell absolutely clean. You can double-check this by using instruments that measure air contaminants. We have further data here (science section)


What will my energy usage be with the BioOx Reactor compared to other air-cleaning systems?

Here is where you can save real money. Normal systems eject air out of a building, causing heated and air-conditioned air to escape which is an incredible waste of money. BioOx reactors clean the air inlace, reducing the need to exhaust excess air. Of course, not over-using heaters and air conditioners reduces your carbon footprint as well.


What is the maintenance schedule with the BioOx Reactor and how do I maintain it?

We recommend cleaning your units once every 2-3 months for normal usage. But you may have to clean more often if your air is much dirtier than normal.


What if my BioOx Reactor unit does not work or I am not seeing the results that I expected?

BioOx reactors have been proven to work at all locations. However, you may have a special problem, and in that case, please call us at (301) 246-0151 and our engineers will help you find a solution.


What is the standard warranty included with a BioOx Reactor unit?

BioOx Reactors have a 3 year limited-warranty on the reactor unit itself from the date of purchase. Due to potential user-misuse of the motorized internals, the fans and pump have a manufacturer’s warranty period of 90 days. Full warranty information can be viewed here.


I am currently a "2020 BioOx Certified Clean Air Location", will I need to renew my certification next year?

Yes, BioOx Certified Clean Air Locations go through a quick account review with a support specialist. If you are using and maintaining your unit, we will deliver you the following year's certification free of charge.