Support 〉BioOx Reactor Warranty

BioOx Three (3) Year Limited Warranty

For the BioOX Reactor product line only


IMPORTANT: BY USING YOUR BIOOX REACTOR UNIT YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THE BIOOX THREE (3) YEAR LIMITED WARRANTY (“WARRANTY”) AS SET OUT BELOW. DO NOT USE YOUR PRODUCT UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY. IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, DO NOT USE THE PRODUCT AND RETURN IT WITHIN THE RETURN PERIOD STATED IN BIOOX'S RETURN POLICY TO THE AUTHORIZED DISTRIBUTOR WHERE YOU PURCHASED IT FOR A REFUND.


HOW CONSUMER LAW RELATES TO THIS WARRANTY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY OR PROVINCE). OTHER THAN AS PERMITTED BY LAW, BIOOX DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.


WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. BIOOX DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, BIOOX LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT BIOOX'S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.


WHAT IS COVERED BY THIS WARRANTY?

Air & Water Solutions Inc. of P.O. Box 627, Nutley, New Jersey, U.S.A. 07110 (“Air & Water Solutions”) warrants the BioOx-branded Reactor hardware product and the BioOx branded accessories contained in the original packaging against defects in materials and workmanship when used normally in accordance with BioOx's published guidelines for a period of THREE (3) YEARS FOR THE REACTOR HOUSING AND 90-DAYS FOR THE FANS AND PUMPS from the date of original retail purchase by the end-user purchaser ("Warranty Period"). BioOx's published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.


WHAT IS NOT COVERED BY THIS WARRANTY?

This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on plugs or ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product that does not meet BioOx Product’s specifications (BioOx Product specifications are available at www.bioox.us under the technical specifications for each product and also available from our distributors); (d) to damage caused by accident, abuse, misuse, fire, liquid contact, improper maintenance, earthquake or other external cause; (e) to damage caused by operating the BioOx Product outside BioOx’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of BioOx or a BioOx Authorized Service Provider (“BASP”); (g) to a BioOx Product that has been modified to alter functionality or capability without the written permission of BioOx; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the BioOx Product; ; or (i) if BioOx receives information from relevant public authorities that the product has been stolen, and you cannot prove in any way that you are the authorized user of the product (eg. by presenting proof of purchase).


YOUR RESPONSIBILITIES

YOU SHOULD PERFORM ROUTINE MAINTENANCE TO THE BIOOX REACTOR AS INSTRUCTED BY OUR PRODUCT MANUAL. LACK OF MAINTENANCE CAN RESULT IN THE PREMATURE WEAR AND FAILURE OF YOUR UNIT AND MAY RENDER THIS WARRANTY NULL AND VOID. Before receiving warranty service, BioOx or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow BioOx's procedures for obtaining warranty service. Before submitting your BioOx Product for warranty service please contact us at (301) 246-0151.


HOW DO I OBTAIN WARRANTY SERVICE?

Please contact Air & Water Solutions at info@bioox.us or by calling 1 (301) 246-0151 for warranty service.


LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, BIOOX IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE BIOOX PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED ON THE BIOOX PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. BIOOX DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY BIOOX PRODUCT UNDER THIS WARRANTY OR REPLACE THE BIOOX PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED IN THE BIOOX PRODUCT. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.